Cookie Policy

1. What are cookies?

Cookies are small text files that a website stores on your computer, mobile phone, or other device when you visit. They allow the website to remember your actions and settings (such as login, language, items in the cart, and other settings) for a certain period, so you don't have to re-enter them every time you return to the site or browse its different parts.

2. How and which cookies do we use?

Our website www.pixelgrid-books.com uses cookies to ensure the technical functionality of the webshop, improve user experience, and track visitor analytics.

The cookies we use are divided into the following categories:

A. Necessary cookies (Essential)

These cookies are essential for the basic functioning of the website and cannot be disabled in our systems. They are usually set only in response to your actions that involve a service request, such as setting privacy preferences, logging into an account, or adding Products to the cart and completing the purchase process (WooCommerce cookies).

  • Legal basis: Legitimate interest / Contract performance.

B. Analytical and statistical cookies

These cookies allow us to count visits and traffic sources so that we can measure and improve the performance of our website. They help us to know which pages are the most and least popular and to see how visitors move around the site. All data collected by these cookies is aggregated and therefore anonymous.

  • Legal basis: Your consent (cookies are activated only after you accept them on the banner).

3. List of cookies on this website

Cookie nameType / PurposeDuration
woocommerce_cart_hashNecessary – Remember cart contentSession
woocommerce_items_in_cartNecessary – Remember changes in the cartSession
wp_woocommerce_session_Necessary – Remember the unique customer code to retrieve data from the database2 days
cookieconsent_statusNecessary – Stores your selection and consent regarding cookies1 year

4. How can you manage cookies?

When you first visit our website, a cookie notice (banner) will appear, allowing you to accept or reject analytical cookies.

You can change your settings or completely block and delete cookies at any time via your web browser settings:

  • Google Chrome: Settings -> Privacy and security -> Cookies and other site data
  • Mozilla Firefox: Options -> Privacy and security -> Cookies and site data
  • Safari: Settings -> Privacy -> Block all cookies
  • Microsoft Edge: Settings -> Site permissions -> Cookies and site data

Note: If you disable all cookies (including essential ones), some parts of the webshop – such as adding books to the cart and completing an order – will not function correctly.

5. Contact

For all questions regarding our cookie policy, you can contact us at:

  • E-mail: info@pixelgrid-studio.hr
  • Address: Borinačka 37, 32 100 Vinkovci
We use cookies to personalize content and ads, provide social media features, and analyze our traffic. We also share information about your use of our site with our social media, advertising, and analytics partners.
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1. Data Controller

This Privacy Policy explains how PixelGrid Studio collects, uses, and protects your personal data when visiting and purchasing on the website www.pixelgrid-books.com.

The controller of your personal data is:

  • Name of craft/company: PixelGrid Studio
  • Address: Borinačka 37, 32 100 Vinkovci
  • OIB: 278044749974
  • Email for privacy inquiries: info@pixelgrid-studio.hr
  • Phone: +385976185264

2. What personal data do we collect?

We collect only personal data necessary for the sales process, order delivery, and customer support:

  • Customer data: First and last name, delivery address, billing address, email address, phone number.
  • Transaction data: Information about purchased products, payment method, and order status.
  • Technical data: IP address, browser type, operating system, and data collected via cookies (see section Cookies).

3. Purpose and legal basis for data processing

We process your personal data exclusively for the following purposes:

  • Performance of the sales contract: Processing is necessary for accepting orders, issuing invoices, processing payments, and delivering packages to your address.
  • Legal obligations: Storage of data on issued invoices for the purpose of fulfilling tax and accounting regulations of the Republic of Croatia.
  • Customer support: Responding to your inquiries, complaints, or requests for product returns.
  • Consent (Marketing): Sending notifications or newsletters is carried out exclusively based on your explicit consent, which you can withdraw at any time.

4. With whom do we share your data?

Your personal data will not be sold, rented, or unauthorizedly transferred to third parties. We share them exclusively with trusted partners (data processors) without whom the fulfillment of the order would not be possible:

  • Delivery services: For the delivery of purchased products (e.g., Croatian Post, DPD, GLS, etc.).
  • Payment service providers: Responsible for secure processing of card and online payments (e.g., Stripe, WooPayments, banks).
  • Technical service providers: Web hosting providers and IT support that maintains the stability and security of the webshop.

All partners are bound by confidentiality agreements and act fully in accordance with the GDPR regulation.

5. Data retention period

We store personal data only as long as necessary to fulfill the purpose for which it was collected:

  • Data related to orders and invoices are stored in accordance with the legal deadlines of the Republic of Croatia (e.g., Accounting Act).
  • Data collected based on consent (for e-mail notifications) is stored until the consent is withdrawn (unsubscribe).

6. Your rights under GDPR

At any time, you have the following rights regarding the processing of your personal data:

  • Right of access: The right to information about what data we have about you and how we process it.
  • Right to rectification: The right to correct inaccurate or complete incomplete data.
  • Right to erasure (“right to be forgotten”): The right to request the erasure of personal data (except for those we are legally obliged to retain).
  • Right to restriction of processing: The right to request temporary suspension of data processing.
  • Right to data portability: The right to receive your data in a structured and machine-readable format.
  • Right to object: Pravo na ulaganje prigovora na obradu podataka temeljem legitimnog interesa.

Za ostvarivanje bilo kojeg od navedenih prava javite nam se e-mailom na: [Tvoj kontakt e-mail].

7. Kolačići (Cookies)

Naša web stranica koristi kolačiće kako bi osigurala pravilno funkcioniranje košarice, zapamtila vaše postavke i omogućila bolje korisničko iskustvo.

Ovisno o vrsti, koristimo:

  • Nužne kolačiće: Neophodni za rad webshopa i proces kupnje.
  • Analitičke i funkcionalne kolačiće: Pomažu nam razumjeti kako posjetitelji koriste stranicu radi njezinog daljnjeg poboljšanja (uz vašu privolu).

Postavke kolačića možete u svakom trenutku izmijeniti ili ih blokirati putem postavki vašeg web preglednika.

8. Pravo na prigovor nadležnom tijelu

Ako smatrate da je obrada vaših osobnih podataka u suprotnosti s GDPR-om, imate pravo podnijeti prigovor nadležnom nadzornom tijelu:

Agencija za zaštitu osobnih podataka (AZOP)

Selska cesta 136, 10 000 Zagreb

E-mail: azop@azop.hr

Web: https://azop.hr

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