1. Data Controller
This Privacy Policy explains how PixelGrid Studio collects, uses, and protects your personal data when visiting and purchasing on the website www.pixelgrid-books.com.
The controller of your personal data is:
- Name of craft/company:
PixelGrid Studio
- Address:
Borinačka 37, 32 100 Vinkovci
- OIB:
278044749974
- Email for privacy inquiries:
info@pixelgrid-studio.hr
- Phone:
+385976185264
2. What personal data do we collect?
We collect only personal data necessary for the sales process, order delivery, and customer support:
- Customer data: First and last name, delivery address, billing address, email address, phone number.
- Transaction data: Information about purchased products, payment method, and order status.
- Technical data: IP address, browser type, operating system, and data collected via cookies (see section Cookies).
3. Purpose and legal basis for data processing
We process your personal data exclusively for the following purposes:
- Performance of the sales contract: Processing is necessary for accepting orders, issuing invoices, processing payments, and delivering packages to your address.
- Legal obligations: Storage of data on issued invoices for the purpose of fulfilling tax and accounting regulations of the Republic of Croatia.
- Customer support: Responding to your inquiries, complaints, or requests for product returns.
- Consent (Marketing): Sending notifications or newsletters is carried out exclusively based on your explicit consent, which you can withdraw at any time.
4. With whom do we share your data?
Your personal data will not be sold, rented, or unauthorizedly transferred to third parties. We share them exclusively with trusted partners (data processors) without whom the fulfillment of the order would not be possible:
- Delivery services: For the delivery of purchased products (e.g., Croatian Post, DPD, GLS, etc.).
- Payment service providers: Responsible for secure processing of card and online payments (e.g., Stripe, WooPayments, banks).
- Technical service providers: Web hosting providers and IT support that maintains the stability and security of the webshop.
All partners are bound by confidentiality agreements and act fully in accordance with the GDPR regulation.
5. Data retention period
We store personal data only as long as necessary to fulfill the purpose for which it was collected:
- Data related to orders and invoices are stored in accordance with the legal deadlines of the Republic of Croatia (e.g., Accounting Act).
- Data collected based on consent (for e-mail notifications) is stored until the consent is withdrawn (unsubscribe).
6. Your rights under GDPR
At any time, you have the following rights regarding the processing of your personal data:
- Right of access: The right to information about what data we have about you and how we process it.
- Right to rectification: The right to correct inaccurate or complete incomplete data.
- Right to erasure (“right to be forgotten”): The right to request the erasure of personal data (except for those we are legally obliged to retain).
- Right to restriction of processing: The right to request temporary suspension of data processing.
- Right to data portability: The right to receive your data in a structured and machine-readable format.
- Right to object: Pravo na ulaganje prigovora na obradu podataka temeljem legitimnog interesa.
Za ostvarivanje bilo kojeg od navedenih prava javite nam se e-mailom na: [Tvoj kontakt e-mail].
7. Kolačići (Cookies)
Naša web stranica koristi kolačiće kako bi osigurala pravilno funkcioniranje košarice, zapamtila vaše postavke i omogućila bolje korisničko iskustvo.
Ovisno o vrsti, koristimo:
- Nužne kolačiće: Neophodni za rad webshopa i proces kupnje.
- Analitičke i funkcionalne kolačiće: Pomažu nam razumjeti kako posjetitelji koriste stranicu radi njezinog daljnjeg poboljšanja (uz vašu privolu).
Postavke kolačića možete u svakom trenutku izmijeniti ili ih blokirati putem postavki vašeg web preglednika.
8. Pravo na prigovor nadležnom tijelu
Ako smatrate da je obrada vaših osobnih podataka u suprotnosti s GDPR-om, imate pravo podnijeti prigovor nadležnom nadzornom tijelu:
Agencija za zaštitu osobnih podataka (AZOP)
Selska cesta 136, 10 000 Zagreb
E-mail: azop@azop.hr
Web: https://azop.hr
