{"id":264,"date":"2026-08-22T17:10:46","date_gmt":"2026-08-22T17:10:46","guid":{"rendered":"https:\/\/skyblue-dunlin-305402.hostingersite.com\/?page_id=264"},"modified":"2026-08-23T09:44:48","modified_gmt":"2026-08-23T09:44:48","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/pgb.pixelgrid-studio.hr\/en\/refund_returns\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our return and refund policy is valid for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To complete your return, we require a receipt or proof of purchase.<br>Please do not send your purchased product back to the manufacturer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<br>If your refund is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Late or Missing Refunds<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you haven't received a refund yet, first check your bank account again.<br>Then contact your credit card company, it may take some time before your refund is officially posted.<br>Next contact your bank. There is often some processing time before a refund is posted.<br>If you've done all of this and you still have not received your refund yet, please contact us at <a href=\"mailto:info@pixelgrid-studio.com\">info@pixelgrid-studio.com<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Sale Items<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Only regular priced items may be refunded. Sale or discounted items cannot be refunded.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at <a href=\"mailto:info@pixelgrid-studio.com\">info@pixelgrid-studio.com<\/a> and send your item to: Zvonigradska 28, 10 000 Zagreb.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Gifts<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<br>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping returns<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To return your product, you should mail it to: Zvonigradska 28, 10 000 Zagreb.<br>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<br>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<br>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Contact us at <a href=\"mailto:info@pixelgrid-studio.com\">info@pixelgrid-studio.com<\/a> for questions related to refunds and complaints.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Pregled Na\u0161a pravila o povratu i reklamacijama vrijede 30 dana. Ako je pro\u0161lo 30 dana od va\u0161e kupnje, ne mo\u017eemo vam ponuditi puni povrat novca ili zamjenu. Da bi predmet bio prihvatljiv za povrat, mora biti nekori\u0161ten i u istom stanju u kojem ste ga primili. Tako\u0111er mora biti u originalnom pakiranju. Za zavr\u0161etak povrata [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-264","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pgb.pixelgrid-studio.hr\/en\/wp-json\/wp\/v2\/pages\/264","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pgb.pixelgrid-studio.hr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pgb.pixelgrid-studio.hr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pgb.pixelgrid-studio.hr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pgb.pixelgrid-studio.hr\/en\/wp-json\/wp\/v2\/comments?post=264"}],"version-history":[{"count":2,"href":"https:\/\/pgb.pixelgrid-studio.hr\/en\/wp-json\/wp\/v2\/pages\/264\/revisions"}],"predecessor-version":[{"id":3445,"href":"https:\/\/pgb.pixelgrid-studio.hr\/en\/wp-json\/wp\/v2\/pages\/264\/revisions\/3445"}],"wp:attachment":[{"href":"https:\/\/pgb.pixelgrid-studio.hr\/en\/wp-json\/wp\/v2\/media?parent=264"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}